Help for shoppers and customers
Devil n Dove Customer Help Centre
Use the circular ⓘ controls throughout the customer site for plain-language help beside the page or action you are using. This page collects shopping, account, order, custom-request and fulfilment guidance in one place.
Shopping and Product details
- Shop by intent is a discovery shortcut over the same Product records. It does not create duplicate listings.
- Advanced Product Search combines filters such as origin, type, availability, material, process, locality and price.
- Product details show current public Product information, images, price, availability and supporting workshop facts.
- Cart and checkout verify current pricing, quantity and fulfilment rules again before an order is completed.
Product images
Devil n Dove Product cards and Product detail pages show the complete uploaded image by default. Portrait and landscape photographs may have intentional empty space around them so the Product is not cut off.
- The Storefront does not silently crop Product uploads to make every card look square.
- If a Product image needs an intentional crop, resize or re-centering decision, that work is done in the Product Media & Image Editor by an authorized creator or administrator.
- A focal point records the important subject position for intentional presentation work. It does not automatically crop the public image.
Wishlist, back-in-stock and availability
- Wishlist saves a Product for later and does not reserve stock.
- Back-in-stock follows availability for a Product that cannot currently be purchased.
- Local pickup information explains pickup eligibility and expectations; checkout still confirms the final fulfilment choice.
Custom requests and proofs
- Use Custom Request to describe what you want, provide approved references and tell us the important size, material, timing or personalization details.
- A submitted request is not an automatic quote, production authorization or payment. We review feasibility and missing details first.
- When a proof is required, review the current proof and its notes carefully before approving or requesting a change.
- If you are supplying an item for work, follow the ownership, condition and suitability acknowledgement shown in that workflow.
Account, orders, gift cards and pickup
Account & orders
Use your member/account area for current order details, saved items and account information. Status shown on the order is the current application record.
Gift cards
Gift-card value, balance and activation are live facts. Decorative artwork never determines stored value or status.
Local pickup
Pickup availability and instructions are confirmed as part of fulfilment. Do not travel based only on a product-page mention; use the current order/pickup status.
Need a person?
Use Contact for an order, pickup, custom-work or site problem that needs direct follow-up.
Using contextual help
The circular ⓘ control beside a term or method explains what it means, what it changes and what it does not change. The floating ⓘ Help control returns to this Help Centre.
Help is explanatory and read-only. Opening help never saves data, changes Inventory, edits media, publishes content, places an order, or calls a payment/provider action.
Need more help?
For a question about a Product, order, pickup, custom request or website behavior, use Contact and include the page or Product name when possible.
Build 247 help visual
How to get help
Find products, collections and gift options.
Sign in, review sessions and manage account access.
Share a reference, get a review, then quote/proof/approval.
Use the contact route when the right path is unclear.
Illustrated workflow only; it does not represent a customer order, product, or completed project.